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This week’s version of Finovate International takes a take a look at one of many progressive fintech firms headquartered in Estonia: Ender Turing. The agency, which makes a speciality of voice dialog intelligence and automation, made its Finovate debut earlier this 12 months at FinovateEurope in London.
Headquartered in Tallinn, Ender Turing was based in 2020. The founding group consisted of two AI researchers with expertise in automated speech recognition and pure language processing (NLP), in addition to a 3rd member with expertise in enterprise-level name heart software program. Collectively, the group shaped Ender Turing and have since launched Ender Turing AI Speech Analytics. The brand new resolution mechanically analyzes and assesses the communication content material between monetary establishments and their clients. This helps FIs improve the shopper expertise, in addition to meet high quality tips and compliance necessities in areas akin to customer support, gross sales, and debt assortment.
We corresponded with Ender Turing CEO Olena Iosifova by way of electronic mail. Under are her responses to our questions.
Learn extra about fintech in Estonia on this Finovate International column from earlier this 12 months.
What downside does Ender Turing resolve and who does it resolve it for?
Olena Iosifova: Eight hundred million voice conversations are recorded every day in Europe and lots of extra worldwide. A tiny 1% of those conversations are checked for high quality management, worker coaching, and enterprise outcomes enchancment. Ender Turing is a conversations intelligence and automation platform to shut 99% of the dialog hole for enterprise progress.
Our every day enterprise customers are customer support, gross sales, and assortment departments. However advertising and product groups additionally get worth from making consumer’s analysis proper on our platform.
How does Ender Turing resolve this downside higher than different firms?
Iosifova: Ender Turing created the fastest-to-value platform that performs in 24 languages. We use a proprietary speech-to-text engine to fine-tune fashions for each consumer to attain the best accuracy. Our machine studying pipelines are very environment friendly, and we are able to fine-tune speech recognition free of charge.
Additionally, the consumer interface does all of the system setup for reaching enterprise KPIs. There is no such thing as a want to attend for the time slot on the IT division to assist a enterprise unit make it.
Who’re Ender Turing’s main clients? How do you attain them?
Iosifova: Our main clients come from monetary trade. These are banks, debt assortment corporations, and different monetary providers firms. However we even have shoppers within the public sector and in healthcare.
Direct outreach is our foremost channel of getting seen by potential clients – in addition to our partnership community. We cooperate with system integrators and name heart software program distributors and supply added worth to their buyer base.
Participation in conferences serves as a terrific supporting contact.
Ender Turing CEO Olena Iosifova demoing Ender Turing AI Speech Analytics at FinovateEurope 2023.
Are you able to inform us a few favourite implementation or deployment of your know-how?
Iosifova: We now have two nice examples of our know-how implementation. One is OTP Financial institution, and one other is Creamfinance Group.
In OTP Financial institution it began with the decision heart customer support division. One month after we began, the debt assortment division joined, seeing nice outcomes. OTP Financial institution noticed a whole bunch of hours of saved time each month for high quality administration, worker coaching, and improved conversion charges – outcomes we mutually get pleasure from.
With Creamfinance Group, the very best indicator of nice enterprise outcomes is that after implementation of their headquarters in Poland, we now serve additionally their places of work in Spain, Mexico, and the Czech Republic.
What in your background gave you the arrogance to answer this problem?
Iosifova: Three founders in Ender Turing have optimistic expertise and expertise in synthetic Iitelligence R&D, enterprise administration, and a ardour for constructing extremely performing groups. We get pleasure from analyzing our potential clients’ methods and market tendencies to foresee the challenges they may face within the subsequent three to 5 years. With fixed improvements inside our R&D, we construct our product to ship worth for at this time and the long run.
What’s the fintech trade like in Estonia? How do conventional monetary establishments deal with Estonian fintechs?
Iosifova: Aside from the massive title in fintech, Clever, coming from Estonia, different thrilling fintechs are rising right here. To call a couple of – Grunfin, Scrambleup, Tuum, Salv, Montonio.
They associate with conventional monetary establishments actively. For instance, LHV Financial institution is the very best consumer of Tuum. And Salv is the AML resolution that works precisely in a conventional monetary providers market.
You latterly demoed your know-how at FinovateEurope in London. What was that have like?
Iosifova: That is really a world occasion the place we met firms from everywhere in the world. This was a pleasing shock. We’ll take part once more.
What are your targets for Ender Turing?
Iosifova: Our objective is to change into a number-one selection platform for banks and monetary providers firms relating to dialog intelligence and automation, offering the very best quality of service, gross sales dialog price, and restoration price.
What can we count on from Ender Turing over the steadiness of 2023?
Iosifova: Our progress in 2023 will get us to increase to the U.S. and Latin America. However what’s extra attention-grabbing is that we carry real-time agent help to fill the hole between the top-performing brokers and the remainder of the group and guarantee real-time compliance monitoring in each dialog.
Photograph by Marlene Leppänen
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